At Maison Miharas, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our Returns & Refunds Policy below.
Return Eligibility
We accept returns for eligible items within 30 days of the delivery date. To qualify for a return, products must:
- Be unused, unworn, and in their original condition.
- Include all original tags, packaging, and accessories.
- Be free from stains, odors, or signs of wear.
- Be accompanied by proof of purchase or your order confirmation.
Items returned without meeting these conditions may not be eligible for a refund.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or incorrect:
- Gift cards
- Final sale or clearance products
- Personalized or custom-made items
- Products marked as non-returnable on the product page
How to Start a Return
To request a return:
- Contact our customer support team with your order number and the reason for your return.
- Once your request is approved, you will receive return instructions.
- Securely package the item and send it to the address provided.
- We recommend using a trackable shipping service for your protection.
Returns sent without prior approval may experience processing delays.
Return Shipping
Customers are generally responsible for return shipping costs unless:
- The wrong item was received.
- The product arrived damaged or defective.
- The return is due to our error.
Original shipping charges are non-refundable unless required by law.
Refund Process
After your returned item is received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.
Exchanges
If you receive a damaged, defective, or incorrect item, please contact us promptly. Subject to product availability, we will gladly arrange a replacement or exchange.
Damaged or Incorrect Orders
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, notify us within 48 hours of delivery and include clear photos so we can resolve the issue as quickly as possible.
Order Cancellations
Orders may be canceled before they have been processed or shipped. Once an order has been dispatched, it can no longer be canceled and must follow our return process.
Contact Us
If you have any questions regarding our Returns & Refunds Policy or need assistance with a return, please contact us.
Email: support@maisonmiharas.com
Website: maisonmiharas.com